June 2024 Flood Information

Those who have been affected by the flood can find helpful resources here.

FEMA will be setting up at Disaster Recovery Center at the Rock Valley City Park Shelter House today, July 3rd. They will be able to help with disaster relief and assistance.

Address:

City Park Shelter House

1013th 13th Avenue

Rock Valley, IA 51246

Hours: 1pm to 6pm on July 3rd8am to 6pm daily until further notice

IMPORTANT ANNOUNCEMENT

The city wants to make residents aware of scams that are already happening online and in town. People are pretending to be Red Cross Volunteers & FEMA workers and they are asking for social security numbers and personal information. Please be cautious of links and emails AND people who are showing up to town.

Legitimate Red Cross and FEMA will all have vests, lanyards, IDs, etc. you can ask to see all their credentials. This is ridiculous we know but we want to keep the public safe from this issue as well.

If you have questions check out the post on our social media that links to our website RESOURCE PAGE.

Water Service is now available South of Hwy 18North of Hwy 18 - we have not passed all tests yet to put the water back on, please stay tuned when that happens and instructions!

The City Rock Valley has partnered with Rock Valley Rural Water to restore water service south of US HWY 18. The City of Rock Valley is asking customers to boil their water and conserve as much as possible. Only use water on a limited basis.

If the City of Rock Valley water system is overused, the sanitary sewer system will be over capacity and flood your neighbors’ homes and basements, which will warrant the water system being shut off.

ALLOWED USES: brushing teeth, face & hand washing, less than 3-minute showers, hand washed dishes.

NOT ALLOWED: CLOTHES WASHING, LAWN IRRIGATION, CAR WASHING, DEEP CLEANING. LONG SHOWERS AND BATHS.

The Rock Valley drinking water advisory has been lifted!

Customers of the Rock Valley were notified on June 22, 2024 of a potential concern in the drinking water system and were advised to boil their water before using for drinking.

We are pleased to report that the bacteria samples were satisfactory (contained no bacteria). It is no longer necessary to boil your water before use. We thank you for your patience.

We have worked with the DNR to sample our main distribution lines and they are safe. We are not responsible for individual distribution lines within your homes. Please flush your own lines thoroughly and ensure your own plumbing is safe before you drink the water.

You may contact the city with any comments or questions.

This notice is being sent to you by the Rock Valley water supply with any questions.

Date distributed: July 3, 2024

*Please continue to limit water use as we are still only operating on 1 of our 5 wells. Our crew is working hard to repair and pass the necessary tests that will allow us to use the other wells. Thank you for your patience as we work to restore this service to the community.

Please respond ASAP! The city continues to organize information to identify and assess current challenges, issues, and needs of all of our residents and households related to recent flooding.

The information will be used immediately to direct response, troubleshoot issues, request assistance and guide recovery efforts. Your input & information is critical!

This is the first of 3-4 assessments that will be issued over the coming days, weeks and months to help ensure that the City of Rock Valley and service providers are in direct communication with you and your household. Any resident of Rock Valley is encouraged to fill out this form:
https://uni.co1.qualtrics.com/jfe/form/SV_5inrHf7m2XDEmjA

Residentes de la Ciudad de Rock Valley Unidad de Impacto y Respuesta a las Inundaciones

La ciudad sigue organizando información para identificar y evaluar los desafíos, problemas, y necesidades actuales de todos los residentes y hogares con respeto a las inundaciones recientes.
Esta información se utilizará inmediatamente para dirigir servicios de respuesta, diagnosticar y resolver problemas, pedir ayuda, y guiar los esfuerzos de recuperación.

El presente enlace es la primera de 3 a 4 evaluaciones que se expedirán durante los próximos días, semanas, y meses para asegurar que la ciudad de Rock Valley y los proveedores de servicio están en comunicación directa con usted y su familia.

https://uni.co1.qualtrics.com/jfe/form/SV_5inrHf7m2XDEmjA

UPDATES FROM IOWA DEPT OF PUBLIC SAFETY

Red and yellow signs are currently being hung on homes.

Red = DO NOT ENTER THIS HOME

Yellow = ENTER HOME WITH EXTREME CAUTION

This signage does NOT condemn your home, this is a visual inspection, which means, is it safe to enter or not. There is a phone number on the signs to call with questions. The Iowa department of public safety is conducting these inspections.

Please check out Hegg Health Center's social media page for more safety tips! They also have tetanus shot stations set up for volunteers who are working in flooded areas. In addition to these, there are also hydration stations. Please make sure to keep yourself safe by staying hydrated!

Mental Health Therapists and interpreters available at Faith Reformed Church have extended their availability for residents through Sunday night. You can enter the doors labeled in Entrance A on the west side of church.

If you need help in cleaning up your home, please head to the VOLUNTEER CHECK IN and give the check in volunteer table your address to send people your way. Big jobs and small jobs are important and we want to get volunteers to you!

If you are a home owner in Rock Valley, and need more volunteers to help clean up, please call this number to get more volunteers sent your way. Thank you.

Hotline number: 712-227-1136

GARBAGE

• Garbage will be picked up according to our regular city schedule for non-affected homes. View the schedule here.

• Recycling will not be picked up at this point for all areas of town. (7.3.24)

POST OFFICE

• PO Boxes and CBUs go to the south side of the building to get a key issued and get the box location.

• Blue boxes located in the alley are being checked daily for outgoing mail.

• Mobile unit will take PREPAID packages only at this time.

• If you are in the flooded area they are going to TRY and begin delivering mail if your mailbox is still there and they are able to deliver it.

• For all other mail questions please reach out to Sioux Center Post Office 712-722-3437

Starting on Saturday morning, meals will be located at Faith Church only. We have been absolutely blessed to receive the help from Mercy Chefs! They will be serving all lunch and supper meals through July 6th (or longer depending on the need).Things to know:

- Meal Deliveries will still be provided. Volunteers will be coming into deliver the meals up and down the streets and at main locations.

- You can take a break and eat at Faith Church if you desire to as well.

- Breakfast will still be provided at Faith Church or delivered into the community also. This will be provided from another organization each day.

- If you own a business/organization, and you need meals delivered to you, please contact Ashley at the City Office to add you to the delivery list. UPDATED SERVING TIMES

-Breakfast | 7:00am-8:30am (Please be mindful of Sunday church services)

Lunch | 11:30am-1:00pm

Supper | 5:00pm-6:30pm

We are asked to provide the volunteers to help serve and deliver these meals! If you are an organization or group that is wanting to provide volunteers, please use the link below to sign up: https://mercychefs.volunteerhub.com/vv2/lp/Iowafloodserve/

*The Hegg corner parking lot is now a location for all cleaning products that are being donated to us to be delivered to. If you were affected by the flood in anyway, please take what you need from here!*We are asking that all food donations be put on hold for now. Ashley with the City Office is putting together a 'Future Donations' spreadsheet. Contact her if you'd like to donate any meals in the future at ashley@cityofrockvalley.com.

We have been abundantly blessed with food! Thank you so much to all who have donated food, volunteers, and more this week! We are more thankful than you know, and we wish we could individually shout each one of you out.

The city has developed a donation plan partnering with Boyden-Hull Community School. We are blown away by all the requests for information to donate to our residents! Thank you for letting us get a plan in place and now we are ready to share it with all of you! The Donation Center will be opened from 9am to 1pm today, Sunday June 23 at the Boyden Hull Community High School, 801 1st St, Hull, IA 51239. View donation needs here.

Monetary Donations

The city of Rock Valley has received many inquires about making monetary donations for the flood victims. You can drop off or mail a check written out to FRIENDS OF ROCK VALLEY to People's Bank or Premier Bank in Rock Valley.

People's Bank - 1230 Valley Drive, Rock Valley Iowa 51247
Premier Bank - 1004 21st Avenue, Rock Valley Iowa 51247

FRIENDS OF ROCK VALLEY - ONLINE DONATIONS

We have the online donation links available!

PAYPAL - https://www.paypal.com/donate/...

VENMO - https://account.venmo.com/u/friendsofrv

These are the only 2 links to the VERIFIED Rock Valley donation account.
Thank you so very much for your generosity.

_____________________________________

La ciudad de Rock Valley ha recibido muchas preguntas acerca de donaciones de dinero a las víctimas de la inundación. Se puede hacer un cheque para FRIENDS OF ROCK VALLEY y entregarlo personalmente o por correo a People 's Bank o Premier Bank en Rock Valley.

People's Bank - 1230 Valley Drive, Rock Valley Iowa 51247
Premier Bank - 1004 21st Avenue, Rock Valley Iowa 51247

Muchísimas gracias por su generosidad.

Medications

If you need a medication refill from the pharmacy, please call @hegghc at 712-476-8158 • 712-476-8163. All prescriptions will be sent to SIOUX CENTER. If you are unable to get transportation there, we can help arrange pick up and delivery.

Medicamentos

Si usted necesite renovar una receta de medicamentos, por favor llame @hegghc a 712-476-8158 • 712-476-8163. Enviarán todas las recetas a SIOUX CENTER. Si usted no tiene transporte hasta allá, podemos arreglar recojo y entrega.

The city of Rock Valley is towing abandoned vehicles that were left on the streets to the east side business park near the GrandStay Hotel & Suites Rock Valley, IA. You may go to collect the belongings from your vehicles there. Thank you.

The city is getting many questions about power, here is some information directly from MidAmerican:

Call MidAmerican right away at 888-427-5632 if you think your home or business will be impacted by flooding. We can temporarily disconnect your services for your own safety if your electric and/or natural gas service is likely to be impacted by flooding. Once we can confirm the situation is safe, we will reconnect your service at no charge.

Be aware that we may proactively disconnect your service if it is necessary to prevent an emergency. We take this measure to ensure the safety of our customers or employees during a coming flood, or if it is requested by local disaster or city officials. If practical, we strive to notify you in advance of the need to disconnect your service for any reason.

Avoid standing water. Floodwaters outside may carry electrical current from downed power lines. Flooding in your home may also present a safety hazard if your electricity is not shut off beforehand.

Always assume downed power lines are energized. If you see any downed or low-hanging wires, do not go near them. Call us at 800-799-4443 to report an electric emergency.

Leave immediately if you smell natural gas. Call us from a safe location at 800-595-5325 to report a gas leak and request a free inspection.

Do not enter a flooded home or basement unless you are certain the electricity is shut off. If you aren’t sure whether the power is off, call us or a professional electrician.

Call MidAmerican to have your service restored. If your property sustained damage during the event, before service can be restored, an inspection may be required by city, county or state inspectors, or by professional electricians or plumbers. To have your service restored after repair and inspection, call us at 800-432-0586. Assistance is available 24 hours every day.

The City of Rock Valley will continue posting daily updates with important information and reminders on their social media page. You can also view the daily updates here.